Frequently Asked Questions

Answers to common questions about our proxy forwarding and package forwarding services. Please click on a tab to display the relevant questions and responses.

Yes, we can! We manage a lot of orders on these platforms.

We can forward anything that we can legally receive in France and send to your country. Here is a non-exhaustive list of items we cannot move:

  • Any item not permitted for carriage by air or that cannot be delivered to the jurisdiction in which the delivery address is located
  • Animals & Plants: Live animals, insects, plants, or any living creatures.
  • Firearms & Ammunition: Guns, ammunition, explosives, weapon parts or accessories, and replicas.
  • Hazardous Materials: Flammables, corrosives, toxic substances, compressed gases, and radioactive materials.
  • Perishable Goods: Items requiring refrigeration or temperature-controlled transport.
  • Medications & Supplements: Prescription drugs, dietary supplements, herbal remedies, and over-the-counter medical products.
  • Narcotics & Controlled Substances: Illegal drugs, e-cigarettes, nicotine salts, and any substances classified as controlled under international law.
  • Alcohol-Based Products: Perfumes, colognes, and any products containing alcohol. This includes all fragrance products.
  • Counterfeit Goods: Fake branded items, replicas, and any goods infringing intellectual property rights.
  • Payment Means & SIM Cards: Credit cards, debit cards, prepaid cards, SIM cards, and other payment instruments.
  • Eyewear, Health Items & Food to the US: Glasses (eyewear), health-related items, and food products shipped to the United States.
  • Air-Restricted & Locally Banned Items: Any item not permitted for air carriage or that cannot legally be delivered to the destination country.
  • Oversized Parcels: Max 150 cm length, 30 kg, and L+2W+2H must not exceed 300 cm. No large appliances, pallets, or bicycles without prior approval.

We can buy and receive packages and products from any country within the European Union or Schengen Area. Packages may come from outside this area only if pre-authorized for recurrent customers.

Yes, we can! The maximum dimensions (including packaging) that a traditional carriers can accept are: length + (2 height + 2 width) = 390 cm. While our calculator may not accommodate this, we can provide a quote relatively easily. For items exceeding these dimensions, it can get complicated, and the cost will depend on the item, the route, and current freight market conditions.

Yes, we can organize this service, but please note that it can be costly, with a minimum fee of €100 if it’s nearby so it may not be suitable for the average order.

Unfortunately, no. Our process is organized around packages, and our local postal system requires a different organization for letters. We won’t be able to send it as a letter, but we can send it as a small package!

We have created a quick video to briefly explain the process.

Once you register, you will automatically receive your forwarding address.

You will be assigned a dedicated member of our team who will manage all your needs and provide a tailored approach. Communication will be straightforward via email supported by our clear, custom tools.

Yes, every time! Whether it’s for package forwarding or proxy shopping, a team member will always send you a quick email to confirm they are handling your order and to make themselves available if you have any questions. Of course, there’s no need to reply if everything is clear!

We typically respond within 24 hours or less. While we do work during the weekends, responses may be slower during this time. We prioritize answering the oldest emails first to ensure fairness among all our customers. Please be aware that sending multiple emails in a short timeframe may delay your response as it can keep your conversation constantly at the top of our inbox.

For small orders involving only a few packages, we will notify you when each package is processed. For larger orders with many packages, we will provide intermittent updates to avoid overwhelming you with notifications.

A consolidation occurs when we combine one package with another. It counts as a single consolidation, regardless of the number of products inside. For example, if we receive three packages, each containing 50 items, and we consolidate them into one package, we will bill you for two consolidations, as we combined two packages with the first.

Our calculator is very precise and will provide you with accurate fees once you select your package dimensions. Please note that costs are subject to change over a long period of time, as they are dynamic and take into account fluctuating fuel prices, custom processing costs, and many others…

For us, the package size is not important, as we will calculate the final package dimensions ourselves and input them into the calculator. It is only there to help our customers precisely estimate the cost of the whole operation. You can just enter an estimate or even a random number if you have no idea. You can also share to us the link(s) toward the product(s), and we will let you know what we think the dimensions will be!

We strive to keep our pricing simple, transparent, and free from hidden fees or unpleasant surprises. The services listed below cover a wide range of situations we face for standard-sized packages.

No subscriptions, no account fees, and no unexpected charges. If a custom or unusual request is made, we will clearly inform you of the cost by email before any action is taken.

Description Cost (EUR)
Package forwarding 15
Proxy shopping (per website) 15
Consolidation 3
Photo of each forwarded package Free
Additional photos or photos requiring special handling 3
Extra package insurance €1.75 per €100 declared
Pickup from 2 relay points if using proxy shopping and eligible packages Free
Pickup from 2 relay points without proxy shopping, with prior approval 15
Pickup from 1 relay point without approval or outside designated point 15
Storage (after one month, per additional month) 10
Additional storage space (per 0.343 m³) 10
Custom work (with prior agreement, per hour) 40
Repacking Free or at cost of custom packaging
Monthly subscription None
Handling fees None
Account fees None
Services not listed here Quoted in advance

If your request requires a specific or unusual service, we will always send you a quote by email before carrying out the task.

As you can imagine we cannot advance funds for proxy purchases. We will ask you to provide us with the necessary funds to place the order on your behalf.

For proxy shopping, we will issue two invoices: the first for the funds and our proxy fees, and the second once we receive the package for forwarding and the carrier fees. For orders that only require package forwarding, we will invoice you once your package is ready to go.

We will email you a clear invoice with a secure link that only you can access. This link will allow you to view the invoice on our website and access a complete payment processing system, similar to any other e-commerce platform.

We accept most cards, including MasterCard and Visa, as well as many others through Stripe. All payments are processed in Euros or USD. Other currencies will be automatically converted to one of these.